Power Tool Centre

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Returns & Refunds

Items Not Required
We aim to provide you with as much information as we can about each product so that you can make an informed purchase decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 7 working  days of receipt as long as it has not been used and it is returned in its original undamaged packaging. If you do this you will have to pay the cost of returning the goods to us. We reserve the right to charge a re-stocking fee of up to but not greater than 12.00. 

All you need to do is to contact us on 0151 207 1400 or e-mail us at returns@ptctools.co.uk quoting the order number of the order to be returned. You should then return the item(s) to us by the agreed method. Unfortunately we cannot accept proof of posting as confirmation of delivery.

Upon receipt of the item(s) we will refund the contract price of the item(s) subject to them being unused and in their original condition and packaging.

Faulty, Incorrectly Supplied and Damaged Items

If an item has been incorrectly supplied, received damaged or is faulty then you should notify us within 10 days of the receipt of the goods following the Returns Procedures detailed above. Should we, upon receipt of the said items, be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.

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We take great care to insure that any personal detail you send us remains totally confidential. All credit card information is encrypted when it is transferred over the Internet using SSL Encryption. All personal information is held on a secure server and will not be used in any way without your express permission. For further details see our Privacy Policy.

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Privacy Policy

We respect the need to protect your privacy. In order to process your order and to provide you with details of that order at a later stage we do need to collect and retain a certain amount of personal data. We will not share your details with any third party for use as marketing. We will only share detail with parties carrying out work on our behalf to complete your order. When you place your order we collect the following information:

  • Your E-Mail Address
  • Day Time and Home Telephone Numbers
  • Home Address and Post Code
  • Delivery Address, Postcode and Telephone Number
  • Password
  • Your Credit Card Details i.e. Credit Card Type, Number, Expiry Date,
  • Security Number etc

As required by the UK Data Protection Acts of 1984 and 1998, we follow strict procedures in the storage and disclosure of all information, which you have given us in order to prevent unauthorised access. The person responsible for privacy matters is Mr Terrence Mckeown.


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Whilst we make every effort to offer an efficient service occasionally mistakes are made, we will endeavour to resolve the complaint within five working days. Your complaint will be treated fairly, confidentially and with respect. If you have any complaints, comments or suggestions as to how we can improve our service then please contact us at: sales@ptctools.co.uk

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WEEE Regulations
The Waste Batteries and Accumulators Regulations

Under the Waste Battery Regulations, PTC Tools offer a take back scheme for all portable waste batteries & Electrical goods. You can bring (Not Post) your waste batteries to us at our Shop situated at

49-51 London Road, Liverpool, L3 8HY

Alternatively, you can find your local waste recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.


For details of our WEEE compliance click here


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